Perhaps you’re considering Physiotherapy, or you’ve been recommended to us by your GP or insurance company, or you’re a current client looking for more information, here are a selection of Frequently Asked Questions.

What is Physiotherapy?

Physiotherapy is a specialised profession aimed at individuals of all ages to prevent, restore, maintain, develop and enhance movement and function. These circumstances may occur naturally through ageing, injury or disease. The aim is to restore the client’s function, movement, fitness and well-being to achieve a healthy and active lifestyle. Physiotherapy achieves this through a process of assessing an individual’s movement and function and using agreed upon goals and objectives. Physiotherapy views human movement and function at home, leisure and work as central to the health and well-being of individuals.

We are able to offer private individual treatment rooms furnished with modern electrotherapy equipment and exercise gymnasiums at our listed building in Woodley.

What are the benefits of Physiotherapy?

  • Improved joint range of movement
  • Increased strength
  • Increased balance and co-ordination
  • Increased fitness
  • Return to normal function
  • Overall well-being
  • Preparation for your operation
  • Recovery and rehabilitation after your operation

What is the cost of Physiotherapy treatment?

A full list of options is available on our Prices page.

Please note: failure to attend an appointment or give 24hrs notice will incur a charge.

How do I make an appointment?

Appointments are available from 8am to 8pm Monday to Thursday, 8am to 4pm Fridays and Saturday mornings. Our efficient and friendly receptionists will ensure an smooth booking procedure. We ask that you to arrive 5 minutes early to complete the necessary paperwork for your insurance company and consent to treatment. Your Physiotherapist will meet you at reception and show you to the treatment room. Should you need further treatments these will be made at your most convenient time to suit your schedule.

Note that during Covid restrictions face masks must be worn when entering the clinic, and our procedures may vary from normal – you will be given any relevant information when you book your appointment.

What happens during an Assessment?

The Physiotherapist will take you into one of the individual treatment rooms. A series of questions will be asked on the history and nature of your condition. Aggravating and easing factors will also be asked so that the Physiotherapist can gain a true picture of your problem, such as how it commenced and how it is affecting your everyday life at home and work. Questions on your medical history, medication and lifestyle will also be asked. If you take a number of medications it may be easier to write these down on a piece of paper before you come.

Once the subjective examination (above) has been completed the clinical or objective examination will be performed. You will be asked to undress so that the area to be assessed and treated can be seen. Please wear suitable clothing for this, your dignity will be maintained at all times. The Physiotherapist will ask you to perform a series of movements and will perform their own tests to determine for example; pain, movement, muscle length and power, muscle balance and stability as necessary.

What happens during a Treatment?

Following the subjective and objective examination (above) the Physiotherapist will discuss with you the likely cause of your symptoms and the treatments that can be performed by them and yourself to achieve your desired goal and also to achieve a long-term benefit. The treatment will be individual to you and specific for your condition.

The Physiotherapist will aim to explain and educate you about your condition throughout your session but please do not hesitate to ask throughout your visit if you do not understand anything. We feel it is vital that you fully understand your condition so that you can gain the best outcome. There are many physiotherapy treatment options available, some examples of treatments are listed below.

What Treatments are available?

The treatment modalities used by physiotherapists include:

  • Manual therapy: joint mobilisations
  • Soft tissue mobilisation: muscles, ligaments, cartilage
  • Neural mobilisations
  • Therapeutic exercise
  • Massage and soft tissue release
  • Electrotherapy, such as, ultrasound, pulsed short-wave, interefential, T.E.N.S.
  • Traction
  • Provision of aids and appliances
  • Advice and education
  • Acupuncture
  • Pilates
  • Work-station Assessment
  • Home Visits

Treatment may also be aimed at prevention of injury and disability, to promote and maintain one’s health, quality of life and fitness. Physiotherapists also have an appreciation of the psychological, cultural and social factors which influence each individual.

Will I need another appointment?

The Physiotherapist will discuss with you how many sessions they anticipate will be required to treat your condition and over what time period. Each Physiotherapist works different sessions throughout the week to aim to provide opportunities for appointments throughout the day. The Physiotherapist will take you to reception where the receptionist will make a follow-up appointment for you at the most convenient time for you.

Policies & Forms **Please Read**

Here is a list of forms and polices that you should ensure you are aware of and have read and understand the, and completed where necessary.

  1. Terms & Conditions
  2. Appointment Management & Cancellation Policy
  3. NHS Referral Letter

Should you have any questions, please do not hesitate to contact us on [email protected].

Do I need a doctor's referral for Physiotherapy treatment?

No referral is necessary for private treatment. We do however recommend that you contact your private health insurance company as they may require a referral by a medical practitioner to authorise the treatment charges.

A GP referral is required for NHS treatment

Is the cost of Physiotherapy covered by medical insurance?

3 Way Healthcare is registered with all major healthcare companies including: BUPA, AXA PPP, WPA and Cigna. In these instances we will invoice your healthcare insurance directly. We will invoice you directly for any excess on your policy once notified by your healthcare company. Certain insurance companies require that you have seen and been referred by a medical practitioner first so we advise that you please check this before attending.

Our registration details with the leading healthcare insurance companies are as follows:

  • BUPA: 80002738
  • Axa PPP: 2200971
  • WPA: 14135

What should I bring with me?

You may be asked to undress to your underwear to assess the area of your body to be treated. Please bring shorts and a vest top if you would feel more comfortable. We will ensure your privacy and dignity is maintained at all times.

If you are attending for a sports-related problem it may be beneficial to bring your current trainers. Additionally, please bring along any orthotics that you wear; a referral letter from your GP or consultant; any reports, x-rays, letters etc. relating to your injury, if you have them.

Driving to the clinic?

If you drive to the clinic, there is parking available in the pay and display car park directly opposite the clinic … Headley Road Car Park, where Lidl is!

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